Privacy Policy

1Introduction

PHONESHOPPING ("we", "us", "our") provides independent phone upgrade quotes, guidance and related advisory services to customers in the United Kingdom. This policy explains what information we collect when you contact us, why we collect it, and the choices and rights available to you.

We are committed to handling your information responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By calling, emailing or otherwise contacting PHONESHOPPING, you agree to the practices described in this policy.

2Who we are

PHONESHOPPING is a UK-based phone upgrade advisory service. We help mobile customers understand upgrade quotes, compare plan options and make informed decisions about their next handset — we are not a network operator, retailer or credit provider, and we do not process payments or manage mobile contracts directly.

3Information we collect

Because our service is phone- and email-led rather than form-based, most information we hold about you comes directly from your conversations with us. This may include:

• Your name and contact details, where you choose to share them on a call or by email
• General details about your current mobile contract, handset and upgrade preferences, as discussed on a call
• The content of any email correspondence you send to info@phoneshopping.online
• Call metadata such as the date, time and duration of a call to our freephone number, and, where calls are recorded for quality purposes, a recording of the call itself
• Technical information collected automatically when you visit our website, such as browser type, device type and general usage patterns, used only in aggregate to improve the site

We do not ask for or knowingly collect financial account details, passwords, or sensitive category data (such as health or financial hardship information) through this website.

4How we use your information

We use the information you share with us to:

• Understand your current phone and contract situation so we can give relevant upgrade guidance
• Respond to questions sent to us by phone or email
• Maintain records of enquiries for training, quality assurance and service improvement
• Meet our legal, regulatory and accounting obligations
• Understand, in aggregate, how our website is used so we can keep it accurate and useful

We do not use your information for automated decision-making, and we do not sell your personal data to third parties.

5Our legal basis for processing

Under UK GDPR, we rely on the following legal bases depending on the context:

• Legitimate interests — to respond to your enquiry and provide the advisory service you've contacted us for
• Consent — where you've actively provided information during a call or email, understanding it will be used to assist with that enquiry
• Legal obligation — where we are required to retain certain records for regulatory or accounting purposes

6Sharing your information

We do not share your personal information with third parties for their own marketing purposes. We may share limited information with trusted service providers who support our operations, such as telephony or IT infrastructure providers, strictly under instructions from us and appropriate confidentiality obligations.

We may also disclose information where required by law, for example in response to a valid request from a regulatory or law enforcement authority.

7How long we keep data

We retain enquiry records, call notes and correspondence only for as long as necessary to handle your enquiry, meet legal or regulatory obligations, and resolve any follow-up questions. Where information is no longer needed, we securely delete or anonymise it.

8Cookies

Our website may use minimal, strictly necessary cookies or similar technologies to help pages function correctly and to understand general, aggregated visitor activity. We do not use cookies to build individual advertising profiles. You can control or disable cookies through your browser settings at any time; doing so should not prevent you from using the core parts of our site.

9Keeping your data secure

We take reasonable technical and organisational steps to protect the information you share with us against unauthorised access, loss or misuse. While no method of transmission or storage is completely secure, we review our practices regularly to keep them appropriate to the type of information we hold.

10Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Ask what personal information we hold about you and receive a copy of it
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information, where there's no compelling reason for us to keep it
• Object to or restrict how we process your information in certain circumstances
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled

To exercise any of these rights, contact us using the details below. We'll respond within the timeframes required by law.

11Children's privacy

Our services are intended for individuals aged 18 and over who hold or manage their own mobile contract. We do not knowingly collect personal information from children, and any enquiry that appears to come from a minor will not be acted upon without a parent or guardian present.

12Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on this page with a revised "last updated" date. We encourage you to check back periodically.

13Contact us

If you have any questions about this Privacy Policy or how your information is handled, please get in touch: