Privacy Policy

PHONESHOPPING ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website or call us, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

PHONESHOPPING is an independent phone upgrade advisory service for customers in the United Kingdom. For the purposes of UK data protection law, we are the controller of the personal information described in this policy. We are not a mobile network operator and are not affiliated with any network or phone manufacturer.

2. Information We Collect

We do not use contact forms on this website. We only collect personal information when you choose to call or email us. When you do, we may collect:

• Your name, telephone number and email address
• Details about your current phone, plan and contract end date that you choose to share
• Your preferences for a new phone, such as budget, data needs and features
• A record of the call date, time and the outcome of your enquiry

When you browse the website, basic technical information such as your browser type, device type and IP address may be processed by our hosting provider to deliver and secure the site.

3. How We Use Your Information

• To answer your enquiry and provide phone upgrade guidance
• To help you compare suitable phone and deal options
• To call you back if you ask us to
• To maintain records, handle complaints and meet legal obligations
• To keep our website secure and working properly

4. Lawful Basis for Processing

We rely on the following lawful bases under the UK GDPR:

• Legitimate interests – responding to enquiries you start by calling us and running our service effectively
• Contract – where we take steps at your request before providing a service
• Legal obligation – where we must keep records or comply with the law
• Consent – where we ask for it, for example before calling you back; you can withdraw consent at any time

5. Calls and Call Recording

Calls may be recorded for training, quality and record-keeping purposes. If a call is recorded, you will be told at the start of the call. Recordings are stored securely and kept only for as long as needed for those purposes.

6. Marketing

We will not send you marketing messages unless you have clearly agreed to receive them. We comply with the Privacy and Electronic Communications Regulations (PECR). You can ask us to stop contacting you at any time by calling 02039966357 or emailing info@phoneshopping.online.

7. Cookies

This website does not use advertising or tracking cookies. Our hosting provider may use strictly necessary technical cookies to keep the site secure and functioning, which do not require consent. If we introduce analytics or other non-essential cookies in future, we will update this policy and ask for your consent first.

8. Sharing Your Information

We do not sell your personal information. We only share it where necessary with:

• Service providers who support our operations, such as telephony, email and website hosting providers, under written agreements that protect your data
• A third-party provider you have asked us to put you in touch with, and only with your agreement
• Regulators, law enforcement or courts where we are legally required to

9. International Transfers

If any of your information is processed outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement, as required by UK law.

10. How Long We Keep Information

We keep personal information only for as long as necessary for the purposes set out above. Enquiry records are normally kept for up to 24 months after your last contact with us, unless a longer period is required by law or to resolve a complaint.

11. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. However, no method of transmission or storage is completely secure.

12. Your Rights

Under UK data protection law you have the right to:

• Access the personal information we hold about you
• Have inaccurate information corrected
• Have your information erased in certain circumstances
• Restrict or object to how we use your information
• Data portability, where applicable
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, call us on 02039966357 or email info@phoneshopping.online. We will respond within one month.

13. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113.

14. Children

Our service is intended for adults aged 18 and over. We do not knowingly collect information from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated.

16. Contact Us