Refund Policy

This Refund Policy explains how refunds and cancellations work for services provided by PHONESHOPPING. It does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Our Advisory Service

Because we do not charge for our advisory service, there is normally nothing to refund. If we ever offer a paid service, the price and terms will be explained to you clearly before you agree to anything, and you will never be charged without your agreement.

2. Your Right to Cancel a Paid Service

If you agree to a paid service with us by telephone, you have a 14-day cancellation period starting from the day the agreement is made. You can cancel within that period without giving a reason by calling us on 02039966357.

If you ask us to start the service during the cancellation period and then cancel, we may deduct a proportionate amount for the part of the service already provided. If the service has been fully provided at your request within the 14 days, the right to cancel may no longer apply, and we will tell you this before you agree.

3. Phones, Plans and Third-Party Purchases

PHONESHOPPING does not sell handsets or mobile plans directly. If you buy a phone, plan or accessory from a network, retailer or manufacturer, your contract is with that company. Its own returns, refund and cancellation terms will apply, along with your statutory rights. You will need to contact that company directly about returns, faulty devices or cancelling a contract.

4. Incorrect or Duplicate Payments

If you believe a payment to us has been taken in error or twice, please call or email us as soon as possible. Any payment taken in error will be refunded in full.

5. How to Request a Refund

Call us on 02039966357 or email info@phoneshopping.online with:

• Your full name and the phone number you used to contact us
• The date of the payment and the amount
• The reason for your refund request

6. Processing Times

We will acknowledge your request promptly and aim to resolve it within 7 working days. Approved refunds are issued to the original payment method within 14 days of approval. Your bank or card provider may take a few extra days to show the refund on your account.

7. Complaints

If you are not happy with the outcome of a refund request, please tell us and we will review it again. You may also seek advice from Citizens Advice or use an approved alternative dispute resolution service.

8. Contact Us